Privacy Policy

OUR COMMITMENT TO YOU

We value your privacy and make it our priority to safeguard your personal information.

We will not sell or rent your personal information to third parties for commercial gain. We will never give, lease, sell or otherwise disclose your personal information to third parties, other than for the specific purposes outlined below.  

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously and make it our highest priority to ensure the security and confidentiality of the personal information you provide us. Any information you give to JT Dixon will be held with the utmost care.

A more detailed explanation of how we safeguard your personal information is found below.  This should be read in conjunction with our Terms & Conditions and the Terms of Use.

If you have any questions or concerns, please contact us. We’re always happy to help!

PRIVACY POLICY

This Website is owned and operated by JT Dixon Pty Ltd ABN 23 007 261 065 of 19-21 Holmes Street, North Geelong, Victoria, 3215 (“JT Dixon”). References to “our”, “we” or “us” refer to JT Dixon and references to “you” and “your” mean you, the user of the Website.

COLLECTION OF YOUR INFORMATION

We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We will never sell or rent your personal information to third parties for commercial gain.

We will never give, lease, sell or otherwise disclose your personal information to any third parties except to comply with law; facilitate court proceedings; enforce our Terms & Conditions; or protect the rights, property, or safety of JT Dixon, our users, or others. We may however share or store your email address and other basic information with our third-party business partners including marketing, advertising and research companies and data analysis companies.

We do this in order to conduct sales, marketing and advertising research and analysis on our behalf so that we can: better understand your preferences; improve the services we offer you; present you with suitable offers that you might be interested in. We will only do this with reputable organisations who are acting directly on our behalf to improve the services we offer you, and not for any other purpose (and certainly not to promote their own products and services directly to you).

We also need to store your personal information within the hardware and software systems of reputable third parties in order to facilitate and improve the services which we offer. The privacy and data security policies and standards of the third-party organisations we engage for these purposes will be subject to review by JT Dixon and are required to meet high standards of care and responsibility.

We may be obliged to release account and other personal information when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our Terms & Conditions; or protect the rights, property, or safety of JT Dixon, our users, or others.  To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

TYPES OF INFORMATION COLLECTED

We may collect personal information from you (including, without limitation, your name, email address, phone number, address and purchase history) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.

This information is used to correspond with you, deliver products to you or fulfil any other aspect of our service, and communicate with you about our products and services, including marketing and promotional material.

We also receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website which is made available to us. This information is used only for statistical purposes and in regard to how we may enhance the customer experience.

ACCESS TO YOUR INFORMATION

You have the right to access personal information about you and request corrections or updates to be made, provided we hold such information in a way that it can be readily accessed and amended.

EMAIL COMMUNICATIONS

Use of our website requires you to accept certain email communications from us, some of which you are required to receive in order for us to be able to fulfil our service, e.g. if we send an ‘order confirmation’ email confirming that your order has been successfully placed.  We also send marketing and promotional emails from time to time, but these are optional, and you will always be provided with a link to ‘Unsubscribe’ from any such emails.

COOKIES

Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.

Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. We also use cookies for advertising purposes.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result. If you wish to clear your cookies, follow instructions for the browser you’re using: Chrome, Firefox, Safari, Microsoft Edge, Microsoft Explorer.

HOW WE USE YOUR INFORMATION

We may use your collected information in the following ways:

  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  • To verify your identity and to assist you if you have forgotten your username or password
  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
  • To help us learn more about your shopping preferences and personalise our offer to you in accordance with your preferences.
  • To analyse trends and statistics.
  • To improve or update this website and our products / services.
  • To protect the security or integrity of our website and our business.
  • To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us if you wish to opt out of receiving marketing communications from JT Dixon.

WEBSITE & CREDIT CARD SECURITY

JT Dixon uses PayPal to ensure a safe and secure platform on which to conduct online transactions. 

For more information, please refer to the PayPal privacy policy and Terms & Conditions via their website www.paypal.com.

PRODUCT REVIEWS

JT Dixon reserve the right to use all product and service reviews we receive in our marketing and promotional material, both on and offline, identifying reviewers by first name only. If you don’t want us to use your review, please contact us.

CHANGES OF OUR PRIVACY POLICY

JT Dixon reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, or if you believe that JT Dixon has not adhered to this privacy policy, please contact us.  We will use commercially reasonable efforts to promptly determine and remedy the problem.